Performance Collab
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Questions about campaigns, payouts, or partnerships — we read everything.

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One email address, straight to the team.

info@performancecollab.com

FAQ

Commonly asked questions

What does Performance Collab charge to use the platform?

Performance Collab charges a 5% platform fee, applied only to amounts actually paid out to creators — this includes both the guaranteed Base Pay and any Performance Payouts. Standard payment processing fees (e.g., Stripe or credit card fees) also apply; these are external and outside of our control.

What happens to unused campaign budget?

Any unused funds are automatically refunded to the brand or agency at campaign close. You're only charged on what creators actually earn.

How do payouts work on Performance Collab?

Payouts are triggered based on performance metrics like views or reach. You set the rate (e.g. $5 per 1,000 views), and creators are paid automatically as they hit milestones.

Can I invite creators I already work with?

Yes. Performance Collab is designed to support the relationships you've already built. Invite your existing creators to campaigns in just a few clicks. You're never forced to source through us.

What metrics are used to track performance?

Campaigns run across Instagram, TikTok, YouTube and X. On TikTok and YouTube the tracked metric is always views. On Instagram you can choose views for Reels, or reach for static posts and carousels.

Do creators need to connect their social accounts?

No account connection is required. For view-based campaigns, creators submit the public URL of the post — our system verifies the views directly and automatically triggers payouts. For reach-based campaigns, creators upload a screenshot or screen recording of their post analytics for review.

Can I run multiple creator campaigns at the same time?

Yes. You can invite multiple creators, set different payout tiers, and track all performance in one dashboard — whether it's a single campaign or several running concurrently.